RNB Consulting Group | Concierge Frontline Experience
Make Every Patient’s First Impression a Great One
Deliver a Five-Star First Impression—Every Patient, Every Visit
Personalized front desk training and tools for small healthcare practices. Give your team the confidence, scripts, and systems to welcome patients, handle busy days, and create a smooth, memorable experience—every time.
Our front desk feels confident and prepared, and our patients have noticed the difference. CFE made everything easier—wish we’d done it sooner!
— Practice Manager (Small Family Clinic)
Concierge Frontline Experience™ (CFE)
Make Every Patient’s First Impression a Great One
Make Every Patient’s First Impression a Great One
Make Every Patient’s First Impression a Great One
Running a small practice means your front desk wears a lot of hats—answering calls, greeting visitors, handling paperwork, and juggling schedules, often all at once.
It’s not easy, but it’s essential: the front desk sets the tone for every patient visit. Maybe you’ve noticed:
- Calls sometimes go unanswered during busy times
- Patients aren’t always sure what to expect when they arrive
- Staff do their best, but it’s hard to keep things consistent day-to-day
- A few small details can make a big difference in how patients feel
You want your team to feel prepared and your patients to feel welcome—every time.
That’s exactly what CFE is built for.
Make Every Patient’s First Impression a Great One
Make Every Patient’s First Impression a Great One
Give your front desk team the tools, training, and confidence to make every patient’s first impression a great one. CFE is a step-by-step, fully customized program designed for small healthcare practices that want to create a smooth, welcoming, and reliable front desk experience—without the overwhelm.
With CFE, you’ll receive a personalized playbook, easy-to-use scripts, and practical checklists—all built around your team’s real workflow and your patients’ needs. Our live, virtual training sessions make sure everyone’s on board, and 30 days of follow-up support help you turn improvements into lasting habits.
Every guide, script, and checklist is made just for your practice—never off-the-shelf.
How Concierge Frontline experience Works
Discover Your Needs
Discover Your Needs
Discover Your Needs
We get to know your practice and front desk routines by talking with your team and understanding your daily workflow. This helps us spot what’s working and where things could be smoother.
Create & Train
Discover Your Needs
Discover Your Needs
We build a custom playbook, scripts, and checklists tailored to your practice, then guide your team through them in live, interactive training sessions—making sure everyone feels comfortable and prepared.
Support & Fine-Tune
Discover Your Needs
Support & Fine-Tune
For 30 days after training, we’re available to answer questions, make adjustments, and ensure the new tools fit your team perfectly for lasting results.
HERE’S EXACTLY WHAT’S INCLUDED IN YOUR 4-WEEK PROGRAM
Program Length & What’s Included
CFE is a 4–6 week program designed to fit easily into your practice’s schedule and deliver real results, fast.
What’s included:
- Kickoff call and front desk assessment (Week 1)
- Custom playbook, scripts, and checklists made just for your team
- Easy-to-follow checklists for daily tasks
- Problem-solving guides for common situations
- Two live, interactive training sessions (Weeks 2–4)
- 30 days of ongoing support and fine-tuning (Weeks 5–6)
- All materials and training delivered virtually—no travel or disruption to your day-to-day
- No generic templates—everything is built just for your practice
By the end of the program, your team will have practical tools, new confidence, and a smoother, more welcoming front desk experience for every patient.
Transparent, One-Time Pricing—No Surprises
Price: $2,200 (one-time program, includes all materials and support)
Optional ongoing support: $500/month
Upgrade your patient experience and make your front desk a true asset to your practice
Ready to Make Every Patient Visit Smoother? Sign Up Today
program timeline | CFE—Step by Step
Week 1: Kickoff & Assessment
- Introductory call with your practice owner/manager and front desk team
- Quick assessment of your current front desk routines, challenges, and goals (via short survey and/or interview)
- Review of existing materials (scripts, checklists, etc.) if available
Week 2: Custom Playbook & Tools Creation
- We develop your personalized front desk playbook, scripts, and checklists based on your team’s workflow and patient needs
- Drafts are shared for your feedback and any adjustments
Week 3: Live Training Session #1
- First live, interactive training session (about 60 minutes, virtual)
- Walk-through of your new playbook, scripts, and checklists with your team
- Practice real-life scenarios and answer questions
Week 4: Live Training Session #2 & Launch
- Second live training session (about 60 minutes, virtual)
- Focus on troubleshooting, handling more complex situations, and building team confidence
- Finalize and officially launch your new front desk tools
Weeks 5–6: Support & Fine-Tuning
- 30 days of ongoing support begins
- We check in weekly (via email or quick calls) to answer questions, gather feedback, and make any needed tweaks
- Final wrap-up call at the end of support period to ensure your team feels confident and everything is working smoothly
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Frequently Asked Questions
Please reach us at info@rnbconsultinggroup.com if you cannot find an answer to your question.
The Concierge Frontline Experience™ program is $2,200 as a one-time fee, which includes your assessment, all custom materials, two live virtual training sessions, and 30 days of follow-up support. Optional ongoing support is available for $500/month if you need continued help.
CFE is designed for small healthcare practices—medical, dental, therapy, or specialty clinics—where the front desk team handles a variety of tasks and patient interactions. If you want a smoother, friendlier, and more consistent patient experience, CFE is a great fit.
The program is built to fit into busy schedules. Each training session is about one hour, and most teams spend less than 30 minutes a week on follow-ups or feedback. All sessions are virtual, so there’s no travel or disruption to your workday.
No problem! All materials are yours to keep and reuse. If you have new team members join, we can provide a quick refresher or share recorded sessions so everyone stays up to speed.
Absolutely. Every playbook, script, and checklist is built around your unique processes, patient population, and communication style. We never use generic templates.
You can add ongoing support for $500/month. We’ll continue to answer questions, adjust materials, and provide guidance as your needs evolve.
Most practices notice improvements in front desk flow, team confidence, and patient feedback within the first few weeks—often after the very first training session.
No special software is required. We deliver everything via email and virtual meetings, and your materials are easy to print or share with your team.
No contract is required. CFE is a one-time program with optional monthly support—no strings attached.
Yes. Payment options are available—just email us at info@rnbconsultinggroup.com to explore payment plans.
Ready to upgrade your front desk and impress every patient from day one?
Purchase the CFE program now to get instant access to custom tools and training—or book a free consultation if you want to see how CFE can work for your practice.
Don’t wait—make every patient’s first impression your best one yet!
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